So many times, the antidote to a bad day is a simple genuine compliment.
And when you have poured all your hard work and time into building a product, receiving a positive customer review is all it takes to get over the moon. And know that you’re on the right track.
It is a great boost for your team's morale, a testament to what you’re building, and serves as a public endorsement of your product or service. Leaving a positive review unanswered is as huge a faux pas as leaving a frustrated user hanging.
So if you are looking for great tips with which brands nurture their relationships with happy customers to retain them longer, you’ve come to the right place.
But first, let’s delve into the more important question.
Why is it important to respond to positive reviews?
There are several reasons why it is important for you to respond to positive customer reviews pronto.
- Increased customer loyalty: Responding to positive reviews allows you to show appreciation for your customers and their support of your brand. This can strengthen the relationship between the customer and the brand, thus increasing customer loyalty and improving retention.
- Better customer experience: Responding to positive reviews can also help you improve your customer experience by showing that the brand values all sorts of customer feedback, both positive and negative. It helps create the confidence that the brand would be willing to address any issues or concerns that may arise later.
- A customer-centric culture: As a brand looking to leave its mark, you need to create a brand that is customer first. That means catering to happy customers with the same urgency as you would an unhappy one. This would help create a reputation as a brand that is fun, engaging, and prompt, the three pillars of ensuring great word of mouth.
- Increased sales: By establishing the brand as a reliable and trustworthy choice, you create a positive image of the brand and attract more customers. Additionally, an increased customer retention rate leads to repeat business and more revenue.
With this, we have established why it is important to respond to positive feedback. And here are some tips that can go a long way in helping you craft your responses.
The best practices to reply to a positive review
- The first step would be to thank the customer for taking the time to write your product/service a glowing review
- Tell the customer that you appreciate their thoughtfulness and how much you love their feedback
- Assure the customer that their satisfaction is your top priority and that you will strive to provide the best service even in the future. They should know that they are welcome to reach out whenever they need help
- Be conversational and friendly. Don’t hesitate to incorporate light humor if that would help you match the vibe of the review
Now that you know what to include in your response, let us make your life easier with these templates for effectively responding to positive reviews.
The best templates for responding to positive reviews
1. Positive review response template 1
Thank you so much for your kind words! We’re super happy to hear that you loved our product. We work hard to bring you the best experience possible and it makes our day to know we’re close!
2. Positive review response template 2
Thanks a lot for taking the time to write such a wonderful review. We’re thrilled to hear that you enjoyed our product. It made our day!
Thanks again for being such a great customer.
3. Positive review response template 3
Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our company and that our products/services exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.
4. Positive review response template 4
Hola! Thanks so much for the positive feedback. It totally made our day.
If you ever have a suggestion or concern, smash the feedback button and let us know of ways to improve.
Cheers from <CName>
5. Positive review response template 5
What could have been better than this review to drive away the Monday blues? We’re super delighted that our little efforts are driving results in someone’s life.
Thanks a ton for taking the time to pen down this review. And feel free to shoot any suggestions and concerns our way whenever the inspiration strikes. We’re always all ears!
6. Positive review response template 6
For this template, you can choose to add a bit of your brand’s personality to your response. For example, at OSlash, here’s what we write when we want to be more playful.
Hey <Fname>. Hope you’re having a great day cause you made ours just that.
We’re o/super-grateful for your amazing review and can’t wait to bring to you more of what we’re building!
7. Positive review response template 7
What’s more glowing than this review? Our shiny white teeth. ‘Cause, seriously we can’t stop smiling. Thank you for the lovely words, they made our day!
If you want to share feedback, suggestions, or are in for general chit-chat, we’d love for you to write to us any time.
8. Positive review response template 8
Hey <FName>. Did it hurt you when you fell down from heaven?
We’re so darn grateful for your review. Let me earn some brownie points as I forward it to my team who will be ecstatic too.
As a gesture of our appreciation, please find $10 worth of credits in your account.
9. Positive review response template 9
Wow! What could have been a better way to start the day?
It means a lot to us that you love what we’re building. It means even more that you took the time to write such a great review. Really ends up helping a business like ours spread the word.
As a token of our gratitude, please find a $10 gift card in your email from all of us here at <CName>.
Craft delightful positive review responses with OSlash
OSlash is a text expander that lets you create superfast shortcuts such as o/positive-response for your text snippets so that you never have to waste time typing them all out.
By letting you insert common responses with a few keystrokes, OSlash frees you from the mundane and frustrating task of repetitive typing as well copy-pasting. Plus it works everywhere you do on the browser. So you never have to worry about transferring your snippets and shortcuts to your CRM, chatbot, or other support tools individually.
With OSlash, you’d be able to leave a personalized response in less than a second.
So keep your customers happy by giving OSlash a spin. You can get started for free by downloading the browser extension.